Makeup Classes

Dolphin Academy Swim School believes that children are most successful in a consistent learning environment. Therefore, we encourage your child to attend their regularly scheduled swim class as often as possible.

We understand that sicknesses do occur and our swimmers sometimes cannot attend their lessons. Therefore, as a courtesy to our customers, we offer 1 makeup class per calendar month. If your family is consistently missing more than one class per month, please let us know and we will assist you in finding a time that better suits your needs.

  • To qualify for a makeup class, you must let the front desk know in advance of your absence over the phone or in person.
  • Scheduling the makeup class can only be done by filling out the online Makeup Request Form (see below), either on your own or at our facility.
  • Makeup classes are based on availability and are not guaranteed. You may attend the Friday Family Swim free of charge if you cannot find a makeup class that suits your schedule.
  • We cannot guarantee the same teacher for your makeup class.
  • We are unable to give any type of credit for a missed class.
  • The makeup class option expires 30 days following the absence.
  • You cannot schedule your makeup class more than 7 days in advance.
  • You may not accumulate makeup classes.
  • Those coming twice per week are allotted 2 makeup classes per calendar month.
  • Makeup classes cannot be rescheduled (you can’t make up a makeup).
  • We cannot provide makeup classes for the following students: DB1, DB2, TP1 in their first month of classes.
  • We also cannot provide back to back classes as a makeup option for our Dolphin Baby Swimmers and any child under the age of 5 years old.

Adding an additional student to a class may disrupt the consistency and integrity of the class setting. We do not recommend makeup classes for your child if he or she:

  • Is still upset or anxious about any aspect of the swim lesson experience (strangers, noise, separation anxiety, water, submersion, etc.)
  • Is sensitive to change (time, teacher, environment)

If your child falls into one or both of the categories above, please use the Free Friday Family Swim as your makeup option.
Because we are dealing with young children and water, it is imperative that the safety and quality of our swim lessons take priority over any scheduling needs. Therefore, certain classes may not be available for makeup classes. Managers will carefully consider the needs of the students, the teacher, and the class as a whole before determining if adding a student for a makeup is appropriate.

 

Swim Class Makeup Request Form

Please complete this form for each swimmer that requires a makeup. Select as many choices as possible. There is a better chance your makeup will be scheduled if we have more options. Makeups are based on availability and not guaranteed. You may attend a Friday Family Swim if you cannot find a makeup class that fits your schedule. You will be contacted via email once your makeup has been scheduled.